Customership and professional dialogue

In our profession, we as a professionals needs good skills observe client interaction. We can not use identical interaction style with every client. We need to observe the clients emotional state and behaviour. We have to change our guiding process and interaction continually. 

Professional encounter

We guess that best thing you can do to build the trust between you and your client is a listening. That you really stop and pay attention to your client. You have to have a genuine interest in to client. Of course, if you valuing your own work and act like a professional, it create a safety atmosphere. (Raatikainen et al. 2020.) We have to build the trust first and then we can show to the client, that they have power in their own life.

As a professional, we have to remember that we are all equal. Of course employees have different possibilites of influence due to the system. But we use those possibilites to the benefit of the client.

In a professional encounter, employee can also show emotions of course, but you have to be still professional. Sharing of emotions is a form of empathy. 

Customer oriented approach

First we have to understand what the client needs are. With a various methods and discuss we find out the clients needs and planning the services with client. We evaluate how successful the services are and develop them with the client. 

Professional dialogue

We can discuss the weather, for example. Or how was your weekend or something about like this light conversation. Sometimes conversation goes in a negative direction or there expressed a strong opinions. Depate is mixed opinions and negativity. 

When you want a real dialogue, you aims for a common understandig and reflection. Dialogue is a way of interaction and it based of differences between us, we are not similar but we are equal. In social work, dialogue is the base of