You are welcome to read this blog where we dive into the world of customer-professional interaction. In this blog, we tell you how communication and professional growth shape daily work and encounters with customers. We consider how social media affects the professional´s role and interaction skills, and how it gets new opportunities but also challenges in customer service. We consider too, how the criteria and ethical principles of services guide professional practices and how these create quality and responsible work. We look at these important themes and consider how we can grow as professionals, act ethically and meet clients according to their needs and backgrounds. Resources that we used, you can find in the Summary-article.
In conclusion, it can be stated that it important for a professional to face clients as a individuals and respect their cultural background, values and autonomy. It is essential to be aware about possible cultural differences and their effects on the client's life and decisions. It is good that we have social media and internet, it can be an...
We all have our own thoughts about morality and ethics. We have opinions what is wright and what is wrong. Our values are constantly evolving, they are affected by life experience, social relations and wiew of the world. Values gives directions to our lives and guides behavior. Sometimes in life we have situations that we cannot act according to...
It´s important that everyone gets good service in social and health care. One criterion of good service is that the client receives the service they need at the right time and in the right place. Service should be client-centeredness, that is, we listen to the customer. We must act on the status and rights of patients as the law says...
The Internet is a very general place for people to get information and different kinds of services. That's why businesses, associations, and various professionals are good to show on the internet. Organizations websites are usually very comprehensive. The websites clearly include how to get service ja appointment booking. There you can find...